Comments, Compliments and Complaints

We are commited to delivering the best service possibly to the people who live in or visit Herts and we encourage feedback from everyone who has contact with the Herts Air Ambulance and the Charity. Please tell us about our successes, failures or any suggestions for improvement. 

Recognising good service and letting us know will help us to see what we are doing well.

If you feel a service could be improved by making some adjustments then contact us with your idea.

If you are unhappy with a service that we have provided we will aim to put right any problem you may have. 

You can contact us with your views by:

Talking to a member of the team on 0845 2417 690

Sending us an email at reception@ehaat.uk.com

Completing our online form here 

Writing to us

If you would prefer to see a member of the team in person then you can request an appointment through any of the above methods. 

Complaints

If you have been dissatisfied in any way please tell us. We will contact you and  let you know what action we propose to take. You can read and download our full Public Complaints Procedure here. You can also obtain a copy from the Fundraising Office by calling 0845 2417 690.