Patient Quotes

Patient Quotes

Read our airlifted patients quotes here...

July 2016 - Bruce Badcock from Haverhill 

All the family and friends of Bruce are incredibly grateful for your help when Bruce suffered a heart attack whilst driving on the M25. All the Badcock boys are planning ways of fundraising to show their appreciation. Bruce is doing well at Harefield Hospital and awaiting an implantable cardioverter defibrillator We cannot thank,you enough. 

July 2016 - Jo Beatty from Hertford

"Thank you for the speedy response to my horse-riding accident. Although it turned out to be non serious I was utterly grateful that you guys are so quickly as it could have been a different story without my body protector. I was wearing a t-shirt that was specially printed for the Ware Dragon boat race where we raised money for the air ambulance service - you cut it off me! I am glad that we have helped keep you in the air! Keep up the good work!"

May 2016 - David Hardiman from Ware

"Two months ago I was involved in a 60mph head-on car crash. I'm recovered now, but immediately after this shocking incident I could barely breathe and had little idea of where I was or what was going on. What luck then, that within minutes I was being calmly reassured and treated for my injuries by an incredible air ambulance crew, who in their friendly, understanding and professional manner helped to make me realise I was in the best hands possible. I can not put into words how grateful I am for their treatment and calming words. Not only did they carry out a precise medical drill to check me for serious injuries, they took time to make sure I knew what was happening and be a friendly face whilst so much was going on around me. To the crew that day - I can't thank you enough. I feel so lucky that you were there."

August 2015 - Christopher Wolton from Ipswich

"On 17th August I suffered a heart attack and was taken to Norwich hospital by the air ambulance. At the time I was in considerable pain and frightened as to what may happen and would like to say that the care and kindness I received from the crew and medical staff provided me with the reassurance and relief that I needed. I would like you to pass all my thanks onto them for their professionalism and dedication in delivering me safely and alive to the hospital. I have now been released since 28th following a pacemaker being fitted and hopefully will make a good recovery which I am sure will be helped by the speed I was able to receive treatment following transfer by the air ambulance. Thank you so much."

June 2015 - Steward Fardell from Rowhedge 

"We as a family and friends, cannot thank you enough for helping to save our grandson's life. Dr Nicola Pritchard and all the crew were fantastic. Liam Eckhart, grandson is making a very good recovery and is now back home awaiting continuous Physio ect. All very positive. As his recovery progresses. Once again our heartfelt thanks for all the wonderful work you all do."

June 2015 - Andrew McFarlane from Chorleywood 

"Thank you for your rapid response and excellent care when you attended after my horse riding accident in Chorleywood. I was very impressed with your skills, care and professionalism and grateful that you were able to get me so quickly to The Royal London Hospital where I also received first class care. You do an amazing job!"

June 2014 – Iain Letch from Billericay

“I just want to thank those that were working on the day; for how quickly they arrived and then got me to Queens hospital in Romford. If it weren't for you I wouldn't be walking again today. Your work goes unnoticed and nobody realises how much good you do. Thank you so much”

August 2014 – Graham Turner from Cheshire

“Many thanks for airlifting my brother to Addenbrooks Hospital; he is making a remarkable recovery due in no small part to your expertise. I am sure he will contact you when his recovery is complete. Best Wishes to you all.”

September 2014 – Mark Fletcher from Upminster

“Our Dad, David Fletcher, was seriously injured in Purfleet at around 12:30; he was making his deliveries when two men drove off in his Mercedes lorry and Dad was run over by the lorry. 

After the incident Essex Air Ambulance were called to the scene and provided emergency treatment to Dad. We understand that Dr Roger Bloomer and Paramedic Adam Carr were the ones that treated Dad. The level of treatment Dad received at the scene before he was airlifted to Royal London Hospital was incredible. Dad had so many serious injuries and we know that the witnesses at the scene were fainting from the sight. We know that without the first class care Dad received he would not have survived. Fortunately, Dad has made brilliant progress. Dad was discharged from hospital a year ago and is continuing his recovery at home. 

As a family we would first like to pass on our deepest thanks to Dr Bloomer, Paramedic Carr and the entire Essex Air Ambulance team. Without you, Dad would not be with us today. We would like to also pass on our gratitude in person and would like to visit your North Weald airfield to meet.”

September 2014 – Gary Hawksworth from Ipswich 

“Thank you so much for the journey to Addenbrookes - I know I was touch and go when I arrived so I feel sure I would not be writing this today without your help. I will be in touch regarding how I can help with fundraising once I'm well enough.”

September 2014 – Peter Hayes from Cambridge 

“We are writing to personally thank you for your fantastic response and care given on Monday to our daughter Lucy after her unfortunate trampoline accident. She is in good spirits and already focussing on the recovery process so that she can get back to playing sports as soon as she can. We are sure that the treatment she received and the speed it was made available by calling your HEMS Team in will make a huge difference to that so we are extremely grateful. 

Your professionalism and kindness on scene also helped ease the distress felt by her mum Sara as she knew Lucy was being so well cared for. We will be making a donation on your website as a token of our family appreciation. Thank you and best regards.”

July 2014 – James Cooper from Watford

“THANK YOU! I didn't realise the severity of my crash until after I was released from hospital and saw what was left of my vehicle. I hit a tree at 45mph before bouncing off and spinning onto the other side of the road; my front tyre had burst. I remember lying on the floor for what seemed ages and getting loaded into the helicopter. It was at the hospital that the excruciating pain and breathing difficulties kicked in but at least I was in best place possible. 

After X-rays and tests I was told I had suffering broken and cracked ribs, cuts to my face, arms and torso, muscle damage and severe bruising from the seatbelt. I would like to thank the Air Crew from that day and hopefully one day have chance to meet them and see helicopter again –as long as I'm not a patient!”

November 2014 – John Whitnell from Standford Le Hope

“I would like to thank the Air Crew for the care and attention that I received from them. The speed and all the assistance that all of the emergency service teams attending provided to me, helped to save my life and I am now recovering at home following a stay in hospital.”

December 2014 – Rob Horne from Brentwood

“I’d like to pass my thanks to Paramedic Erica and Doctor Naomi, who came to see my son today after an incident with a cup of tea. Your calm and caring manner kept our son calm, even when he was sleeping during the blue light run to hospital. He's back home already and being thoroughly spoilt. Thanks again!!!”

July 2014 - Sheena Crowhurst from Shoeburyness 

“Would just like to say a huge thank you for the quick response my son received from you guys....all the emergency services were great.....Steven has recovered beyond belief and you wouldn't even think that he had had a serious motorbike accident....he is hoping to return to work next month.....thank you once again; you guys are amazing...x”

July 2014 – Linda Green from Romford

“I wish to thank the Air Crew that helped the Ambulance Service Crew at the accident which my daughter Martina was knocked over by a hit and run driver and all the amazing medical care while airlifting her to Queens Hospital. Martina is still in hospital but is doing well and I have two cheques to donate; thanks once again.”

July 2014 – James Cooper from Watford

“Thank you! I didn't realise the severity of my crash until after I was released from hospital and saw what was left of my vehicle. The speedo was at 45mph so apparently I hit the tree at that speed before bouncing off and spinning onto the other side of the road. 

I remember being on the floor for what seemed ages and getting loaded into the helicopter. It was there that the excruciating pain and breathing difficulties kicked in but at least I was in hospital when the pain started. 

I would like to thank the Air Crew who helped me that day and hopefully one day I will get the chance to meet them and see the helicopter again (as long as I'm not the patient again.)”

July 2014 - Andrea Bull from Colchester

“My son Aaron had a fall from play equipment in a play centre. Aaron had broken his femur and they needed a Doctor and special equipment to move him and splint his leg. The Pre-Hospital Care Doctor was able to give him stronger pain relief as he was moved. The Air Ambulance Air Crew were fantastic and since the incident we have been donating to your Charity every month. We feel it is the least we can do - thank you.”

June 2014 – Karen Parrott from London

"A massive thank you for your fast response and professional treatment that without a doubt saved my fiancé’s life. You took him to the Royal London Hospital where again he was fortunate to be treated by skilled neurosurgeons and amazing ITU staff who successfully bought him through his coma after 4 weeks, my fiancé finally came home from a rehabilitation unit in February of this year and is progressing well so we are still planning our wedding for November this year. We cannot thank you enough and would like to raise some much needed funds to support the fantastic work that you do."

March 2014 – Elizabeth Byrne from Letchworth

“I can never thank you enough for the life of my husband whom you resuscitated and intubated on Letchworth Railway Station. His cardiologist, Professor Peters, was lost in wonderment yesterday at all you achieved in those circumstances. The way and manner in which you kept me informed was also greatly appreciated. You are terrific!”

May 2014 – Caroline Nixon from Great Notley

“My youngest son Oscar who has learning difficulties had a severe asthma attack before the age of 2. He was airlifted to Broomfield Hospital in Chelmsford and was in resus for 4 hours with 14 people working on him. Thanks to you I have a wonderful 11 year old 'special' boy and I thank you all for saving him. He is relatively well and he laughs and loves everybody. I know I am so lucky to have him and it was down to you and the chap who ran through Broomfield Hospital with him in his arms to resus. Many many thanks, in fact, just can't thank you enough xxx It still makes me well up when I see you flying.” 

September 2013 - Mr Paul Albert from Dagenham

"I must thank you all, on behalf of all my family, for all the brilliant efforts you made in trying to help in saving my brother’s life and all the work you do saving others lives. Despite everyone’s tireless efforts from yourselves, all the staff involved at Colchester and Addenbrookes Hospital my dear brother Michael Albert passed away as a result of his terrible injuries. Thank you all again."

September 2013 - Margaret & Graham Eade from Southend on sea

"Our son Matthew had a collision with a tree in Southend; he was unconscious throughout the ordeal so is unable to remember anything just prior to or during the accident. As his injuries were considered life threatening the Air Ambulance was called to take him to the Royal London Hospital in Whitechapel. We are told that the expertise in which where the helicopter landed was next to none. There was no room for error. We have since looked at the landing on YouTube and we are amazed by the precision of it. 

We would like to thank all the Air Crew who were on the Essex & Herts Air Ambulance that day. Matthew is still recovering from his injuries which were fractures to his pelvis, scapula and ribs but without the intervention of the highly skilled emergency personnel the outcome could have been a lot worse.

Just a mere thank you does not seem enough when you have saved our son’s life but we are extremely grateful that this service was available at that time. Please can you pass on our thanks and gratitude to all those involved in this incident."

November 2013 – Ken Steel from Sudbury

"Hi Dr Ben & Crew. I cannot begin to thank you all for what you did for me and would like to come over to your base to thank you in person. The extra help you gave was to my 6 year old grandson who was worried about me, but was cheered by the fact it was Dr Ben who lead the team that rescued me. He went through a “doctor” phase last year and his name is Ben!
Once again I will always be in your debt. I continue to pray for you all."

July 2013 - Krina Patel from St Albans

"I would like to give a huge thank you to the Herts Air Ambulance service for attending my fathers accident. The HEMS team, in particular the HEMS Doctor (Dr Rik) saved my fathers life. Thank you to the prompt arrival of the Air Ambulance and for the expert immediate care that was provided. Even though my father was not airlifted, the HEMS team got my father to a highly specialised unit. The service the Air Ambulance provides is outstanding and I wish it was more common knowledge to the general population, what you provide and how you are funded. My father has suffered a very serious injury and we are all devastated, this has been life changing for us all. 

Before April I looked at the world with closed eyes, now I look at the world and I see life. Thank you to all the staff that attended that day. Words cannot describe our appreciation."

May 2013 - Ms Anthea Krempa from Hitchin

"Two years ago you attended to my son. I've never thanked you. You treated him with respect and compassion and understood his needs (he's autistic), and gave him space. You will never know just how much we appreciated all that you did for him and a special thank you for the very thoughtful card you sent. You'll be pleased to know he's made a full recovery and has no scarring. Once again thank you xxxx."

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